NutshellMail Respects Your Privacy

Privacy FAQ

Why do you need my e-mail account passwords?
We need your password to retrieve copies of your messages. But you can rest assured that your usernames and passwords are encrypted and stored in a secure Data Center staffed by top-notch security experts. Furthermore, we do not share, sell or lease your information. For more information, please read our Privacy pages.

How is my information protected?
NutshellMail employs industry-leading encryption technology and security best practices to ensure that your personal information is protected. Our security safeguards and procedures include password-protected login, SSL encryption technology, and firewall protected servers. Your information is protected by your own unique password and stored in a secure database. To further protect against unauthorized access, NutshellMail employs a range of procedural safeguards. Before your data leaves your computer for NutshellMail's systems, it's encrypted by Secure Sockets Layer (SSL) technology using 128-bit encryption. This is the same technology used by most financial institutions and offers a high level of protection. Your information is stored on servers in NutshellMail's Data Center, which is heavily shielded against viruses and other intrusions. NutshellMail's servers run only software vital to the operation of our service. For more information, please read our Privacy pages.

Are you reading my email?
Heck no! We are too busy to read your personal email and wouldn't dare to even if we had the time. Trust, respect and integrity are central to the foundation on which our Company was built. Our technology is automated and does not require or allow anyone to directly access your messages or personal information. For more information, please read our Privacy pages.

How is NutshellMail compliant with corporate policies?
Many companies block access to external messaging sites because they can not dynamically monitor employee activity on those sites. Security best practices, as well as federal and state-mandated statutes, call for companies to track and retain all messages sent to and from their networks. Such policies are enforced to prevent security, legal, and regulatory violations that can occur as a result of unrestricted access. The technologies utilized to monitor content, filter for viral intrusions, and retain messages are typically integrated through corporate email servers. Consequently, any message sent or received through a corporate email server will be permitted by most companies.

NutshellMail is compliant with most corporate IT policies because, like any other email message, all NutshellMail Updates and messages retrieved through the Boomerang feature pass through corporate email servers. Therefore, companies can monitor, filter, and retain any message sent through NutshellMail. No other solution claims to offer employees a secure way to access messages without compromising company security or policy.

Does NutshellMail keep a copy of my email messages?
Yes, we keep a copy of your messages for a limited period of time to enhance performance of the service and to allow you to access past messages. Our systems are automated and protected; therefore no one will be able to access or read your messages but you. For more information, please read our Privacy pages.

What happens if I change my email passwords?
If you change the password to any of your email or social networking accounts registered with NutshellMail, you will need to reflect those changes in your account settings. Otherwise we can not access your messages. You can change your passwords by selecting the "Settings" link located at the top of your NutshellMail Mailbox or by selecting the "Settings" link in any Update. Click on the “Messaging Accounts" tab and select the “Edit” link next to the appropriate account. You can also add or remove email accounts through this process. To change your NutshellMail password, select the “Account Settings” tab on the “Settings” page. You will be asked to provide your old password and enter your new password twice.

I forgot my username or password. What can I do?
Your username is the email address that was registered to receive NutshellMail Updates. If you forgot your password, select the "Forgot Password" link in the "Sign In" page. Enter your primary email address and we will send you instructions to reset your password.

How can I change my NutshellMail password?
To change your NutshellMail password, select the “Account Settings” tab on the “Settings” page. You will be asked to provide your old password and enter your new password twice.